Press 2 for Internet service..Sucks!!

Although I'm working as CSR at call centre..I always create complaints about someone internet is down. Then when customer call again to our department, they said that cannot get through to internet service..sometimes customer can get frustrated because they waiting them to call to reconfirm again the problem..come on laa..just dont tell the customer to reset the modem..baik tak payah jer call ke internet services..kesian customer..

One of my fren told me yesterday, when he complaint becoz the speed is slow for more than one day, the CSR told him that they will contact him to make sure the problem..my fren wait for two days..then he call again..one of the CSR told him that the case was closed..hairan jugaklah why and what's the problem..I hope that our internet services can improve even better..I read a notice that our internet speed will upgrade stage by stage..be patient ok guys.

to customer, if you call and reach other dept, for example my dept, my dept sapu habis dari faulty, application status, produk dan mcm2 lagi..tension woo.., plz give all the details such as your full name, relationship with the owner, your ctc no, if from company, give the full name of company, and your position..tak susah kan.. this is because we always need create a report, eventhough just enquiry simple thing ok. walaupun dah banyak kali call ke call centre..bagi jer..sebab hari2 update biarpun org yang sama..because we dont trust the number that appear on our screen..satu lagi utk security owner..byk dah kes org nak extract info dari call centre..if you know what i meant..peace..